Crisis, Accommodation & General Services | Material Aid, Food Hampers & Meals

Crisis, Accommodation & General Services

Ask Izzy – website

Ask Izzy is a free and anonymous website that helps connect people in need with local support. Ask Izzy provides information on where people can find assistance with housing, food, financial assistance, domestic and family violence support, counselling and health services, everyday needs and more.

Launch housing: End Homelessness – website

Launch Housing is a community organisation that provides homelessness services across Melbourne. Launch Housing provides emergency, shelter and crisis accommodation in South Melbourne, Southbank, East St Kilda and Dandenong. Launch Housing also operates transitional, community and social and affordable housing, and can provide other housing supports including one-off rental arrears payments for eligible people and specialised support for young people, families and children.

Launch Housing Rough Sleepers initiative – website

Launch Housing’s Rough Sleepers Initiative provides assertive outreach to help care for rough sleepers in Melbourne and the Cities of Port Phillip, Stonnington, Frankston and Dandenong.

This initiative can assist people with assessment, case management and pathways into crisis accommodation, housing and Launch Housing’s Melbourne Street to Home program.

Melbourne Street to Home Program

Provides housing support, long-term case management and ongoing tenancy support to rough sleepers with complex physical and mental health needs. This program features an integrated health response with support from qualified nurses to assess individuals health needs and refer them to specialist services if required.

Ngwala Willumbong 03 9510 3233website

Ngwala provides Aboriginal men and women a range of rehabilitation and support services. Ngwala provides short-term accommodation to Indigenous people who are experiencing or at risk of homelessness in Southern and Eastern Metropolitan Melbourne. Ngwala also provides services and specialised recovery centres related to AOD use, youth support and family violence.

Orange Sky: Melbourne Homelessness Charity – website

Orange Sky provides free laundry and shower services to people who cannot regularly access them. Orange Sky operates two mobile shower and laundry services in Melbourne central and another two at 10 locations between Frankston and Pakenham, six days a week.

Sacred Heart Mission Homefront – Women’s crisis accommodation – website

Homefront is a state-wide crisis accommodation service for women aged 25 and over, without accompanying children. Homefront provides crisis accommodation for women who are experiencing homelessness as the result of a crisis. This can include family or sexual violence, poverty, physical or mental illness, problematic AOD use and trauma. Homefront can also provide ongoing support for individuals until they gain long-term housing.

Homefront offers additional services relating to securing longer-term accommodation, family and sexual violence, mental illness, legal and financial assistance and AOD use.

Sacred Heart Mission: The Women’s House – website

The Women’s House provides a range of support services for all women, including those who identify as a woman as well as non-binary, intersex and gender diverse people, who are experiencing or at risk of homelessness, living in financial hardship or poverty and those who have experienced complex traumas.

The Women’s House offers services such as free community meals every day, showers and short-term housing assistance for women experiencing homelessness or at an immediate risk of becoming homeless.


Salvation Army: Upton Road Accommodation and Outreach Services – website

The Salvation Army’s Upton Road location provides emergency and crisis accommodation for young people experiencing or at risk of homelessness.

Salvation Army Youth Services – website

The Salvation Army operates a range of youth service programs to young people and their families. Youth service locations offer a range of accommodation including crisis and transitional accommodation, supported and independent units and education focused housing. This location provides holistic case management, AOD and education support and youth justice programs. 

Share the Dignity: Vending Machines – website

Share the Dignity operates specialised vending machines that provide free sanitary products to ensure that no-one suffers from period poverty. Dignity Vending Machines are installed in areas where those experiencing hardship can easily access them, this includes schools, public toilets, domestic and family violence refuges, homelessness services and more.

Star Health – website

Star Health provides a wide range of health related support services to people in need. Star Health provides addiction supports such as AOD and gambling addiction services, family services including specialised family violence and youth and children’s services and various health services including their GP and dental clinics, COVID and indigenous health services and NDIS support.

Stonnington Community Assist 03 9804 7220

Stonnington Community Assist Incorporated is a volunteer-run organisation that provides a range of services to individuals and families in need. Emergency relief is provided in the form of food, toiletries and merchandise vouchers. Information and advice are given regarding health and housing services. The organisation also offers free Legal Aid, Tax Help, assist clients with No Interest Loans (NILS) applications, and advocate on their behalf regarding utility and telephone bills.

Uniting Prahran Emergency Relief – website

Uniting Prahran offers a wide range of specialised support to people in need. Uniting offers services relating to health, including AOD, disability and mental health support, education and employment, family support, emergency relief and homelessness and housing.

Uniting also provides crisis and emergency accommodation and a range of affordable and community housing options.

Victorian Statewide Homelessness Line – 1800 825 955

Victorian Statewide Homelessness Line is a 24-hour toll free phone service that connects people with local community organisations that can assist people who are experiencing homelessness or at risk of homelessness.

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Material Aid, Food Hampers & Meals

Anglican Parish of the Parks 03 9696 5116website

The Parish of the Parks community offers meals to those in need every Sunday from 4:30pm to 5:30pm in the church hall. The Parish of the Parks community also offers free food parcels for Port Phillip residents with a concession card on the first Sunday of every month, from 4:30 pm to 5:30 pm

Avalon Centre Malvern East – website

The Avalon Centre provides accommodation support and social and material support for people in need.
Avalon’s Homes for the Homeless initiative attempts to address homelessness by providing affordable accommodation for an unlimited time and ongoing support to people experiencing homelessness.
The Avalon Centre operates weekly “drop-ins” where people can access the centre and its amenities, as well as the monthly “makeover days”, where people can receive free haircuts and clothing.

The Avalon Centre also provides material support for people experiencing hardship. Avalon’s ‘Moving Wardrobe’ travels across Melbourne to provide clothing, bedding, toiletries and shoes to people who are sleeping rough, struggling financially and asylum seekers. The Moving Wardrobe regularly visits locations in Fitzroy, Dandenong, Footscray, South Melbourne, St Kilda and the CBD.

Father Bob Macguire Foundation: Community Meals – website

The Father Bob Macguire Foundation provides free community meals to people in need in multiple locations throughout St Kilda.

Community meals are provided at the Temple Beth Israel each Monday at 5:00 pm, at Alma Park West each Tuesday at 9:00 pm and at the Peanut Farm Reserve each Sunday at 6:00 pm.

Father Bob Macguire Foundation: Community Pantry – website

The Father Bob Macguire Foundation also operates a community pantry for those experiencing food insecurity. Stock varies but dry pantry items, such as cereals, pasta, rice and tinned vegetables, fruit and vegetables, frozen pre-cooked meals, toiletries and pet food are generally available.

The community pantry is located at 204 Gladstone Street, South Melbourne and is open from 10:00 am to 2:00 pm on Mondays, Tuesdays, Thursdays and Fridays.

Port Phillip Community Group 03 8598 6600website

Port Phillip Community Group provides a wide range of material aid and support services for people in need. PPCG provides material aid such as offering no interest loans, food parcels and community meals.

PPCG’s Share the Food program provides and delivers essential food, toiletries and hygiene products to residents of the City of Port Phillip living in financial hardship, isolation, with a disability and others in need.

PPCG also runs their Social Meals program, providing free social meals to local rooming houses across Port Phillip every week. Individuals can contact PPCG to find out if their rooming house is a part of the Social Meals program and when their next social meal is.

PPCG’s No Interest Loans Scheme provides individuals and families on low incomes access to up to $2000 for essential items or services. Individuals with a Health Care or Pensioners Card or those earning less than $70,000 per year as a single, or $100,000 per year as a couple/ family, that can demonstrate that they have the capacity to repay the loan without causing financial hardship are eligible to access these loans.

Sacred Heart Dining Hall – website

The Sacred Heart Dining Hall provides free daily meals for people in need. People can access breakfast and lunch every day of the year. A vegetarian option is also provided.

Breakfast is available from 8:30-10:30 am, Monday to Friday and 9:00-10:30 am on weekends and public holidays.
Lunch is available from 11:30 am-1:00 pm each day.

The Sacred Heart Dining Hall is located at 87 Grey Street in St Kilda.

St Kilda Elsternwick Baptist Church Community Kitchen – website

St Kilda Elsternwick Baptist Church operates a community kitchen that provides people with a free meal and a bag of fresh produce each week. People can access the free meal every Monday evening from 6 pm and can receive a free grocery bag of fresh produce every Tuesday afternoon, from 12-6 pm. 

St Kilda Mums – website

St Kilda Mums provide essential items for babies and children in need. St Kilda Mums work with social and healthcare workers to connect families looking to donate essential baby and children’s goods with families in need. St Kilda Mums provide a wide range of essential items, including clothing, shoes, furniture items, car seats, strollers, toys and more.

Temple Beth Israel 03 9510 1488website

The Temple Beth Israel provides free meals every Monday evening from 5:15 pm until approximately 6:00 pm.

Uniting St Kilda Engagement Hub – website

Uniting’s St Kilda Engagement Hub offers free or low-cost meals, material aid and access to shower and laundry facilities, nurses and barbers. Individuals aged 18 and above living with a mental health diagnosis are eligible to access these services.

The St Kilda Engagement Hub offers free or low-cost breakfast and lunch on weekdays. Breakfast is available between 9:00 am and 10:30 am and lunch is available between 12:00 pm and 1:00 pm.

Material aid including clothing and take away meals are also available for eligible people.

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